Customers are informed that Sree Narayana Guru Co-operative Bank Ltd. has implemented a robust Customer Grievance Redressal Mechanism and Processes to ensure swift resolution of all customer complaints internally. This mechanism covers complaints regarding services provided by vendors appointed by the Bank.

A complaint book is available at each branch for customers’ convenience to lodge complaints.

If you have any complaints (including those related to services provided by vendors appointed by the Bank), please first bring the matter to the attention of the Branch Manager concerned for prompt resolution. If the issue is not resolved to your satisfaction, you may escalate it to the Second Level contact provided below. Alternatively you can also mail us by submitting below form.